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Politiques

If the prices of our web site do not match the prices in our catalogue, the catalogue prices will prevail. The prices marked are in Canadian dollars, and do not include the GST. All prices, products and services are subject to change without notice.

Your purchase must be $500 and up or else a $100 fee for handling will be charged.

For a first order, Graph-X Design inc. requires a deposit of  50% of the total amount of the invoice. Your order will be shipped cash on delivery. A credit order form will then be sent to you. Once your credit is approved, you will benefit from our credit terms ranging from 10 to 30 days on your next order.

Artwork should be created with : Adobe Illustrator CC, Adobe Photoshop CC, Adobe InDesign CC or Corel Draw X4
Acceptable file formats .eps, .ai, .pdf (press quality), .psd and .cdr.
Fonts convert all text to outlines or curves.
Linked images should be sent as seperate files or embedded into the document.
Screen printed products require vector artwork with solid colors. Raster artwork (e.g. photos, scanned images), half tones and gradients will not reproduce well. If raster artwork is the only art available, contact your customer service representative for details.
Screen-printing half-tones & gradients all spot colors are screen-printed at 76 lpi.
Digital (full color) products require vector or raster artwork. If raster artwork is the only art available, please supply photos and images at a minimum resolution of 300ppi and text, logos and line art at 600ppi for the best results.

As close as possible: no charge. For an exact match, charges of $20 apply.

An additional $10 will be charged for each change of color.

Since Graph-X Design inc. produces by batch, a 5% variation on the quantity of items ordered might occur when ordering promotional items. If you wish to receive the exact quantity you must add $25.

10 to 15 working days.

3 to 5 days once we have your artwork on disk in hand. An extra charge of 25% will apply. Contact one of our sales representatives to check the possibilities.

Sizes and colors illustrated and described in our catalog may vary slightly on repeat orders. We cannot guarantee against variations in fabric colors.

Graph-X Design inc. has many garments and promotional items for its customers to inspect or try out. The samples are charged but you can have a credit note if they are returned within 10 days.

Orders will not be processed without a written agreement.

Any work in progress will be charged. No returns without our written authorization.

Unless specified on your order, we reserve the right to select the carrier.

Logos illustrated in this Web site are used to demonstrate the quality of imprinting we can provide and do not constitute an endorsement by anyone of the logoscan provided nor do they constitute an endorsement by any of the companies who own the logos or trademarks. Graph X design also wants to specify that seing a certain logo on this web site does not necesseraly mean that it has produced or created the logo or product.